Frequently Asked Questions

At your first appointment, your physiotherapist will welcome you into a private treatment space where you can share your story, your concerns and what matters most to you.

You’ll receive a thorough assessment of your movement, strength and relevant lifestyle factors. Your physiotherapist will explain the findings clearly and discuss a working diagnosis. Together, you’ll develop a personalised management plan to support your recovery and your goals.

Your plan may include a combination of education, hands-on treatment, dry needling, shockwave therapy, movement strategies, exercise therapy and a home exercise program. You’re welcome to use our on-site rehab gym to start your exercises before you leave.

No, you don’t need a doctor’s referral to see a physiotherapist. Physiotherapy is accessible to anyone.

If you do have a referral or relevant medical documents, please bring them to your initial appointment. This helps us keep communication clear and ensures your care is well coordinated.

Not necessarily. The idea of “no pain, no gain” doesn’t always apply.

Some treatment techniques or assessments may cause mild discomfort, and it’s also common to feel some temporary soreness afterward. Your physiotherapist will explain why a technique is being used so you understand what to expect. If you have any concerns during or after treatment, please let your physiotherapist know so we can adjust your care.

In most cases, physiotherapy is included in private health extras cover. Your rebate will depend on your specific plan.
We have HICAPS available in the clinic so you can claim instantly at the end of your session.
Remember to bring your valid private health card with you.

Yes, we accept Worker’s Compensation, DVA, Motor Vehicle Insurance and Medicare Care Plan referrals for physiotherapy.

Worker’s Compensation (WorkCover):
Please bring your approved claim number, GP referral, employer details and your case manager’s contact information. If your claim is approved, there are no out-of-pocket expenses.

Medicare Care Plans:
Yes we do.
Please bring your GP care plan. We do not bulk bill these appointments, so an out-of-pocket fee applies. You simply pay for the session in full, and Medicare reimburse your rebate directly.

Motor Vehicle Accident Claims (ICWA):
Please bring your approved claim number, GP referral and your case manager’s contact details. If your claim is approved, there are no out-of-pocket expenses.

DVA:
Please bring your GP referral and your DVA Gold or White card. There are no out-of-pocket expenses.

Yes, we provide physiotherapy services for participants with a self-managed or plan-managed NDIS plan. Please provide the details of your case manager, if applicable, when booking your appointment.

We want to help as many people as possible and understand that life can get busy. If you need to change an appointment, please give us at least 24 hours’ notice. Cancellations or reschedules outside of this window may incur a late notice fee equal to the cost of the appointment. Need to change a physiotherapy appointment or class? Simply contact us.

Your clothing should allow easy movement of the area being treated. For lower limb injuries, wear shorts that allow full movement. For neck or shoulder injuries, a singlet is preferred to expose the area. Changing facilities are available if needed.

Initial physiotherapy consultations are usually 45 minutes.

Follow-up sessions are typically 30 minutes. Longer sessions are available if needed to focus on exercise, rehabilitation, or specific goals.

Your physiotherapist may invite you to comeplete rehabilitation exercises for 10-30 minutes in our on-site gym following your session.

Yes. Your physiotherapist can design a plan that complements your current exercise or gym routine.

This ensures you recover safely while continuing to stay active.

You can also access our on-site rehab gym to practice exercises under supervision.

Your physiotherapist will often suggest modifications to your exercise routine whilst undergoing rehabilitation.

We treat musculoskeletal injuries, sports-related injuries, post-surgical rehabilitation, balance or mobility issues, and chronic pain.

Our physiotherapists tailor treatment to your individual needs and goals, helping you return to an active and meaningful life.

After your session, you may experience mild soreness, which is normal.

Your physiotherapist will give advice on activity modifications, exercises, and self-management strategies.

Follow-up appointments and home exercises may be recommended to support your recovery.

Yes. We offer long-term strength and mobility small group classes, Senior’s exercises classes, personalised exercise programs, and rehab gym access.

Our clients will have access to PhysiApp, which has individiualised exercise programs accessible conveliently from your smart phone or tablet.

These options help you maintain strength, improve mobility, and prevent future injuries while continuing to live an active life.

Yes. We treat children and teenagers for musculoskeletal injuries, posture issues, sports injuries, and rehabilitation after surgery.

Treatment is tailored to their age, abilities, and goals to ensure safe and effective care.

You can book online via our website, or by phone. Simply select a time that suits you and follow the prompts. We also accept walk-ins where possible.

Your physiotherapist or our client experience team will confirm your appointment and any documents you may need to bring.

https://www.kinimaphysio.com.au/book-online

Yes. We use a convenient and easy-to-use exercise library app called PhysiApp. Your physiotherapist will tailor specific exercises for your program, and each exercise comes with videos and detailed instructions to guide you safely at home.

This ensures you can continue your recovery or maintain strength and mobility between sessions.

We focus on preventing injuries through thorough assessment, education, and functional rehabilitation.

Your physiotherapist will identify risk factors, provide exercises to strengthen weak areas, and teach strategies to reduce the likelihood of recurrence or future injury.

Yes. Our team has experience in sports and orthopaedic rehabilitation, helping active adults, children and athletes recover from injury and return to performance safely.

We tailor each program to your sport, goals, and lifestyle.